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Frequent questions about Flights

  1. How can I get the best flight offers?
  2. What is included in the flight fare?
  3. Is flight availability shown in real time?
  4. I experienced a problem when finalising my booking. What should I do?
  5. How do I know if my booking was completed successfully?
  6. What should I do if I don't receive a confirmation e-mail?
  7. What does the system verify before confirming a booking?
  8. There is an error in my flight details, what can I do?
  9. Do I need to confirm the flight departure time?
  10. Can I change or cancel my flight?
  11. What payment methods does Logitravel accept?
  12. When will my credit/debit card be charged?
  13. Will I be charged extra if I pay by credit card?
  14. Can I take my pet on board?
  15. What is a biometric passport? In which countries is it compulsory?
  16. How do I get my boarding pass?
  17. My flight is delayed. What are my rights?
  18. What rights do I have in the event that I am denied boarding due to Overbooking?
  19. What can I do if I miss my flight?
  20. Do I need to pay extra for excess baggage?
  21. Can I travel while I am pregnant?
  22. How do I request wheelchair service when booking a flight?
  23. Can I book flights with low-cost airlines?
  24. Onboard, can I use electronic devices, such as a portable DVD player, iPod or MP3 player?
  25. Is smoking permitted on board?
  26. What happens if I have a return flight booking and I am not going to use any of the journeys?
  27. Can I change the name of a passenger on a flight booking?
  28. Can I take a pram/baby stroller?
  29. Can I take my own wheelchair on the flight?
  30. How long will it take to be refunded for a cancelled flight?
  31. Can I take sports equipment on the flight?
  32. Can I save a flight price without booking it?
  33. I booked a direct flight but my itinerary shows there are technical stops. Why?
  34. Can I make a group flight booking?
  35. Where can I get a Mastercard to book flights without an additonal cost?
  36. Can I request a specific meal?
  37. What type of pets are allowed on board?
  38. Who takes care of my pet on long haul journeys?
  39. My flight is pending confirmation. What does that mean?
  40. Do I need a visa to fly to.....?
  41. Is there a policy that refers to electronic devices that are carried onboard as hand luggage?