The Rockaway Hotel

“Will come back”

The hotel is super cute, has many events going on (even during winter), staff is very friendly. Margie's has great food and want to highlight how nice and helpful Jayleen was during our stay. We were upgraded tks to Amex Platinum and our room had a really nice water view besides being very spacious… more

The hotel is super cute, has many events going on (even during winter), staff is very friendly. Margie's has great food and want to highlight how nice and helpful Jayleen was during our stay. We were upgraded tks to Amex Platinum and our room had a really nice water view besides being very spacious and comfy.

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“Feels more like a hostel than a luxury hotel.”

My husband and I were here three nights for a little getaway. Very disappointed. The room was so small it was hard to negotiate. There is no place to hang your clothes and the underbed drawers refused to open. We had to get help from a housekeeper who showed us you have to kick them hard, then sti… more

My husband and I were here three nights for a little getaway. Very disappointed. The room was so small it was hard to negotiate. There is no place to hang your clothes and the underbed drawers refused to open. We had to get help from a housekeeper who showed us you have to kick them hard, then stick something in the corner to keep them from closing again. I don't expect in a luxury hotel to get on the floor to access my clothes . The shower was fine, once you figured out how to work it - very complicated. Likewise the lighting. As noted in another review, the room refresh only meant clean bedding (which I don't really need daily), towels and trash emptying. No wiping up in the bathroom. A glass I used on arrival sat with its lipstick stain for our entire stay. The Spa lounge was a lovely space to relax and read, except for the constant music. My real complaint though is the $50 per day charge -on top of a hefty room fee- for a glass of wine when you arrive, a cup of coffee or tea in the morning, use of a beach bike and permission to enter the lounge. Oh and pickup/dropoff IF available. Honestly, I've stayed in many far less expensive hotels where all that is included. It just seems mean-spirited. The staff, both in the hotel and the very nice attached restaurant, however, were very pleasant and accommodating.

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“Rooms are very cold with broken heat! (in the winter)”

The Rockaway Hotel and Spa is nice - I stayed here during a big winter storm because my flight got cancelled at JFK. It looks close on a map to JFK but it took nearly 40 minutes to get here and that was the best of conditions (dry clear road, no traffic). And then at least some of the rooms don't… more

The Rockaway Hotel and Spa is nice - I stayed here during a big winter storm because my flight got cancelled at JFK. It looks close on a map to JFK but it took nearly 40 minutes to get here and that was the best of conditions (dry clear road, no traffic). And then at least some of the rooms don't seem to have working heat. The room I was assigned (which is a very small room - only big enough for a bed - and one small stool - no chair, and not really any place to work - was 65 F - and I hoped it would warm up. It didn't - so I had to sleep in a very cold room and it was too cold to shower there this morning. I called about getting the heat fixed. Someone came by eventually (very slow to come by) and then nothing got fixed. So then I requested to switch rooms - which the staff did. And that room had the same heating issues!! So, I called again (no phone in the room by the way - have to use your cell phone) and they said they'd send someone - but after an hour, that person still didn't come. Room is 64 F!!! So I'm just spending the time in the hotel lobby and may even have to sleep here too if they can't figure out a solution. Pretty frustrating!

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