Description
Tucked within an ecological and historical preserve, the Riviera Maya All-Inclusive resort Occidental at Xcaret Destination captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. This Riviera Maya resort is located adjacent to the spectacular, breathtaking natural wonder of the eco-archeological Xcaret Park in the heart of Riviera Maya, 45 minutes… more
7 freshwater swimming pools with drink service, including the kid’s club pool and the salt-water pool adults only. A private and quiet cove with powder – soft white sand.
5 a la carte specialty restaurants serving international themed delights, 2 buffet restaurants and exclusive Royal Level a la carte restaurant, 1 snack bar and 2 late night snacks.
- Additional services
- Lift
- Reception
- 24-hour reception
- Entertainment
- Dartboard
- Wi-Fi
- Complimentary Wi-Fi
- Children
- Kids' pool
- Kid´s club
- Bars
- Beach bar
- Indoor bar
- Pool bar
- Restaurants
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Adults-only outdoor pool
- Children’s pool
- Gardens
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Activities
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Accessible floor to entertainment room
- Accessible floor to reception
- Accessible floor to the adapted room
- Accessible floor to the restaurant
- Bathroom with shower
- Entertainment rooms, toilets in adapted communal areas
- Hotel entrance with ramp
- It has single-flow taps
- It has support bars in the bathroom
- Lift-accessible floor
- Non-slip shower floor
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Unobstructed access to both sides of the bed
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 26764 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 3 featured reviews out of 26764 TripAdvisor reviews
M
Maciej W
08/06/2026
“Experience at Royal Level during our quick getaway.”
Our experience at the Occidental at Xcaret Royal Level was nothing short of exceptional. From the moment we arrived on 6/2/26, the staff and management set the tone with their professionalism, warmth, and genuine care, bravo to Cyntia and her team. Every team member we interacted with went above an… more
S
sindy s
07/06/2026
“Xcaret”
We had an amazing experience at Occidental at Xcaret, and a big part of that was thanks to Andrea Caba in room 21307. Andrea provided exceptional customer service from the moment we arrived. She was professional, friendly, attentive, and always willing to go the extra mile to make sure our stay was… more
R
Ricardo C
06/06/2026
“Guest service is amazing!”
We had some issue initially entering the hotel as well as reserving restaurants. There was a miscommunication issue and was quite frustrating for me and my significant other. Understanding our concerns Evelin Hernandez was such a help and so genuinely helpful! She helped us the most she can, offeri… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 26 reviews
Service: 8
Cleanliness: 9
Room: 9
Facilities: 9
Location: 9
Breakfast: 8
Lunch/Dinner: 8
Quality/Price: 8
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