Frequent questions about Train

What do I need and how do I collect my tickets?

Once a booking has been made we will send you an email with the confirmation of your reservation.

You will also receive a ticket with the train companies reference number, the number of the train (Renfe), the carriage and assigned seat.  To travel you must present this ticket. You can also get the ticket through the self service machines. 

In any case you must always print the ticket.

To collect your tickets from the station you'll need the 8 digit Collection Reference Number and the payment card  used to book the tickets.  The payment card is required for identification only: you do not need the pin number.

Tickets are ready 2 hours after booking online and can be collected any time prior to travel.

You can collect your tickets from any station where they offer ticket collection, not just the station you're travelling from.  Please check though as not all self service ticket machines can be used to collect pre-purchased tickets.