Frequent questions about Hotels

How do I know my hotel booking is confirmed?

Once you have completed the payment process, your booking reference number will appear on the screen and you will also receive an e-mail with the reservation status (confirmed or pending confirmation).

You can also check the status of your booking online through My Bookings.

You should receive the confirmation e-mail along with the hotel voucher within a few minutes, however it could take up to 24/48 hours from the time of purchase. Please note you must take a copy of the hotel voucher with you to the hotel.