Best Siroco

“Fantastic hotel”

Fantastic hotel in a great location. The staff are friendly and the food is outstanding. Rooms are clean and spacious and I would certainly recommend this hotel and can guarantee you won’t be disappointed.

“A Great Location for a Family Holiday, but Room for Improvement”

We recently stayed at the Hotel Best Siroco in Benalmádena as a family and, overall, had a good holiday, although there were a few areas where the experience could have been better. The hotel’s location is excellent, within easy walking distance of the promenade, restaurants and shops. Access to t… more

We recently stayed at the Hotel Best Siroco in Benalmádena as a family and, overall, had a good holiday, although there were a few areas where the experience could have been better. The hotel’s location is excellent, within easy walking distance of the promenade, restaurants and shops. Access to the beach is straightforward, although it’s worth noting there are quite a few steps and a tunnel under the main road to reach the seafront, which may be something to consider if travelling with very young children or anyone with mobility issues. Our rooms were very clean throughout the stay, and housekeeping did an excellent job each day. The beds were comfortable, and the air conditioning worked perfectly, which made a huge difference during the heatwave we experienced. The only disappointment was that, despite booking as a family requiring two rooms, they were located a considerable distance apart rather than beside or even close to each other. This wasn’t ideal and did take away from the family experience. Breakfast offered a good selection each morning and was enjoyable. We stayed on a half-board basis, but unfortunately lunch and dinner became quite repetitive. While the quality of the food was generally good, the choice was limited, and there were several occasions where there wasn’t much that appealed to our family’s tastes. In hindsight, we’d probably choose bed and breakfast next time and enjoy the many excellent restaurants nearby instead. The staff were a mixed bag. Some were exceptionally friendly, attentive and welcoming, while others appeared less approachable and didn’t seem particularly interested in engaging with guests. The reception team were always pleasant and helpful, although both check-in and check-out were extremely slow, despite us not requiring any additional assistance during our stay. The pool bar staff were friendly, but the area itself could have been better maintained. Empty glasses, plates and cups often remained on tables for long periods before being cleared. Drink choices were adequate, although premium brands weren’t always available, which was a little disappointing. The pool area itself was pleasant, but there were simply not enough parasols available for the number of guests. During the exceptionally hot weather we experienced, finding shade could be difficult at times, and additional umbrellas would make a significant difference to guest comfort. The animation and entertainment team were enthusiastic, but we felt they could have done more to engage with all guests. There appeared to be a noticeable language barrier at times, with many activities seeming to focus primarily on Spanish-speaking families and children. As English-speaking visitors, we often felt left out of the entertainment. There was also plenty of scope for more activities and interaction around the pool during the day, which would have created a more inclusive and lively atmosphere for everyone. One thing that really surprised us was during the World Cup. On one evening, the bar staff switched the televisions off as soon as the bar reached closing time, even though the match only had a few minutes remaining. It seemed a strange decision and isn’t something we’ve experienced at other holiday hotels. One aspect that was beyond the hotel’s control, but did affect our experience on occasion, was the behaviour of a small number of fellow holidaymakers. We found some guests to be rather abrupt and discourteous around the pool area, which slightly detracted from an otherwise enjoyable stay. Overall, we enjoyed our family holiday. The hotel’s greatest strengths are its excellent location, clean and comfortable rooms, and good breakfast. While the food at other meal times, some aspects of the service and the entertainment could be improved, it still offers good value for money. If we returned, we’d definitely opt for bed and breakfast rather than half board and make the most of the fantastic restaurants Benalmádena has to offer.

less

“Enjoyable holiday”

We have stayed at the Siroco on many occasions and have always enjoyed our holiday , we stay in the premium rooms which are very spacious and overlook the pool and terrace area .This time renovations were ongoing while we were there but they didn't interfere in any way with our stay and when comple… more

We have stayed at the Siroco on many occasions and have always enjoyed our holiday , we stay in the premium rooms which are very spacious and overlook the pool and terrace area .This time renovations were ongoing while we were there but they didn't interfere in any way with our stay and when complete will be worth the wait ,the new lounge and gym were completed and both are really nice ,there was just the new pool and gardens to finish while we were there (should be now complete) The restaurant can get very busy and service is a bit slow at times, there is a very good selection available at breakfast but the evening meal needs to have more choice on the main options ,salads and deserts are fine. Housekeeping was very good in the room we were staying in ,but please note English channels are not available even though they are on channel list we mentioned this to reception and the maintenance man said it was a poor aerial reception, surely this should be looked to give guests the option of watching TV if the weather is inclement. We are back in October and hopefully my comments will have been taken on board .🙂

less

“Not a 4 star hotel”

Not sure how or when this hotel got 4 stars ? Rooms need updating, no tea or coffee facilities, wardrobe door was stuck, no draws, bathroom very small. Balcony had air conditioning unit at floor level, blowing out warm air, so you couldn’t sit out at all. We travelled as 9 women & 1 child (1 year o… more

Not sure how or when this hotel got 4 stars ? Rooms need updating, no tea or coffee facilities, wardrobe door was stuck, no draws, bathroom very small. Balcony had air conditioning unit at floor level, blowing out warm air, so you couldn’t sit out at all. We travelled as 9 women & 1 child (1 year old) we all had the same type rooms for 2 people. The family room turned out to be very cramped as it was a 2 bedroom with a cot down side of wardrobe. You had to move cot to get to wardrobe every time. Cases had to go on the balcony, as no where else to put them. Breakfast was okay, plenty of variety, but tables were not cleared until you had finished. If you don’t get down before 9 you had to join rather a long queue & wait for tables to be cleaned. I had taken a coffee to our room on 2 occasions & the cups were there for 2 days, obviously they hadn’t been taken away by the cleaning staff. As we were there for only 4 nights, just b & b we didn’t make a complaint as we only slept & had breakfast there. But this is not a 4 star hotel. The whole hotel needs to be refurbished. Some staff also need manners. Would we stay there again 🤔NO.

less