Servatur Caribe

“Great holiday”

After reading all the reviews we were really concerned about coming here, to the point we tried to change hotels at last minute. However the hotel was perfect. The rooms are all in the process of being upgraded, there still isn't air con but we left the balcony door open and it was ok. The room w… more

After reading all the reviews we were really concerned about coming here, to the point we tried to change hotels at last minute. However the hotel was perfect. The rooms are all in the process of being upgraded, there still isn't air con but we left the balcony door open and it was ok. The room was spotless, plenty of plug sockets, hairdryer was good. Maid came 5 out of 7 days, you're given a cleaning schedule on arrival so you know when she comes. You do pay 150 euros on arrival, they check your room before you check out and the money was back in my account before I left. The pool area was quiet, and probably not suitable for small children and families as there is no inflatables and balls allowed but plenty of sun loungers, yes the times are 11-7, but to be fair the sun doesn't hit the pool area until about 11 anyway. The reception staff were really friendly and helpful as well as the maids. Yes there is some noise at night but this hotel is right between Adeje and Las Americas and if you're looking for ultra quiet this is not the place for you, but I think the hotel are trying to move away from large groups of younger people. Yes the transfer coach does drop off and pick up at the bus stop just round the corner but it's at most 3mins away with a small hill. Although if you have mobility issues, pulling your suitcase up maybe an issue. You can hire mobility scooters next door to the hotel though. All in all for the price paid a great find.

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“A rocky start, but a lovely stay!”

We decided to return to this hotel after having a fantastic stay last year. Unfortunately, this visit was a little different, though I’m happy to say that the main issues were resolved the morning after checking in. There is a hotel cat named Caribe, who is absolutely adorable and cuddly. Upon ar… more

We decided to return to this hotel after having a fantastic stay last year. Unfortunately, this visit was a little different, though I’m happy to say that the main issues were resolved the morning after checking in. There is a hotel cat named Caribe, who is absolutely adorable and cuddly. Upon arrival, we were informed that we had been given an “upgrade.” We had actually booked a studio room (as we did last year) because we loved the location, right by the pool and in a quieter area with only a few studios. It turned out this “upgrade” wasn’t really an upgrade at all; the hotel was oversold and no studios were available, despite us booking nearly a year in advance. The new room we were given was on the 5th floor and, unfortunately, not up to standard- a toilet that wouldn’t flush, a dirty microwave, a broken table, vinyl peeling off the kitchen cabinets, something splattered on the kitchen ceiling, among other things. I spent quite a bit of time back and forth between reception and On the Beach (who we booked through). I must mention that the gentleman at reception, as well as the lady who helped us on the second day, were both lovely and genuinely tried to assist. However, the lady we dealt with on the first day made me feel like an inconvenience — at one point even suggesting we sleep on the couch because the bed was dirty, which was disappointing. After several conversations (about four in total), we were finally moved to a newly renovated room on the first floor. This room was absolutely lovely! clean, modern, and much more in line with what we had expected. One of the positives of this hotel is that there’s never any issue finding sunbeds, which makes the pool area feel relaxed and stress-free. We didn’t make much use of the pool bar, so I can’t comment on the food or drinks. There are, however, a few hotel rules that don’t seem to be enforced — particularly the “quiet after 11pm” rule. There were a few nights when people were being quite loud on their balconies around midnight or later, which was a bit frustrating even with the windows closed. It’s also worth noting that the hotel requires a €150 deposit at check-in, which is refunded approximately 24 hours after checkout. For those with later flights, there’s convenient luggage storage available, along with toilets and changing facilities on the lower floor. However, since these are self-catering apartments, there is no dedicated shower room available after checkout. Overall, our stay started off rocky but ended on a positive note thanks to the upgraded room and some helpful staff members. It really can be a lovely place when everything goes smoothly.

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