Haciendas Village Tenerife

“Good, just lacked more regular towels and no air conditioning for the evenings”

The apartments were excellent quality, large bathrooms, large living area with good cooking facilities and a washing machine provided. Location was also good and the pool area by main reception was heated with plenty of sun loungers. A few things to mention though. Towels were only provided fresh o… more

The apartments were excellent quality, large bathrooms, large living area with good cooking facilities and a washing machine provided. Location was also good and the pool area by main reception was heated with plenty of sun loungers. A few things to mention though. Towels were only provided fresh once per week. There is no on site entertainment in the evenings for family's of young children, the rooms have no air conditioning although fans were provided for the bedroom and living room area. The staff were curteous and helpful although the on site bar wasnt well stocked. For meals and evenings out there is a traditional pub about 5min walk down the hill, and a restaurant opposite the complex. Costa Adeje main area is a good 15min walk but plenty on offer to suit most needs.

less

“Family of 4”

We stayed here for two weeks at the back end of July, and what a fabulous two weeks we had. We were in the Hacienda IV part of the village, and the apartment was very spacious. If you are like our family, we do not like to be all cramped into one room. We paid for the extra large terrace, which w… more

We stayed here for two weeks at the back end of July, and what a fabulous two weeks we had. We were in the Hacienda IV part of the village, and the apartment was very spacious. If you are like our family, we do not like to be all cramped into one room. We paid for the extra large terrace, which was huge. We had family staying in FG Fanabe and had all ten of them over for food and drinks one evening, and there was still plenty of room. The kitchen is well equipped and easy to use. Hacienda is set a bit back from the beach front and would take approximately twenty minutes to walk, which isn't too bad on the way there as it was all downhill. On the way back, it was a bit of a killer, but we managed it most night. On a couple of nights, we got a taxi, and it was just over €5. Things that let Hacienda down..... Pools, over at Hacienda IV, there are to small pools with 9 beds around them, making it 18 in total. Bare in mind there are 49 rooms with most having a minimum of 4 people per room, from what we saw. Then the main pool outside the reception is about 30 beds, but again, the main hotel had more rooms again. Hacienda state when checking in that you are not to reserve beds, but on multiple days, we were left without a bed whilst some people had towels on beds and didn't return for 3 hours plus. Which no one polices. So, for us this let it down. Another thing that let it down was 2 incidents involving staff. On the first night we arrived, reception was shut, so we rang the emergency number for out of hours as we had an issue and needed help. We were told someone would be with us within 2 hours, which wasn't ideal, but we waited, and no one turned up. When I tried to ring them back, the emergency contact number had been turned off and was going straight to voicemail. The second incident was booking a taxi at reception as we were leaving in the early hours. I asked for one at 3am, which the fella behind reception looked at me like he'd never had that request before. He took my room number and said he would book it. But I left not feeling convinced. Anyway, we got to the pick-up point at 2:45am and waited until 3:30am for no taxi to turn up. Thankfully, I'd kept a taxi card from a previous journey and was able to contact them myself, but at the cost of using my phone abroad. Would I return to Hacienda again, I'd say yes, but only for the fact or the spacious rooms and terrace.

less

“Great stay”

We arrived late at night, hotel had sent number of apartment and key code in advance. We had a bit of trouble finding our room at first as taxi dropped us at the main entrance and our room was over the other side of the complex. They are lots of steps and ramps so not great for people with mobility… more

We arrived late at night, hotel had sent number of apartment and key code in advance. We had a bit of trouble finding our room at first as taxi dropped us at the main entrance and our room was over the other side of the complex. They are lots of steps and ramps so not great for people with mobility issues but not an issue for us. The room was large, clean with a huge balcony. There is no air con and the 2 fans provided were awful, i asked reception for another fan which was brand new and worked great. There were plenty of free sunbeds on a morning but pool area got busier throughout the day. Around a 15/20 min walk to sea front and 2 minutes to supermarket Would definitely return back here especially for the price we paid in July. Thank you Hacienda Village

less

“You'll get your steps in”

We had a good holiday and the apartments did meet our needs but they are not for everyone, if you have a young family with pushchairs or if you are not a mobile as you used to be then you will struggle with the stairs. We arrived late at night and although we had all the details for entry and a map… more

We had a good holiday and the apartments did meet our needs but they are not for everyone, if you have a young family with pushchairs or if you are not a mobile as you used to be then you will struggle with the stairs. We arrived late at night and although we had all the details for entry and a map to our apartment, it was not easy to find where we were staying. Firstly we were dropped off on the main road and there were no clear signs to the apartments. Getting to the main gate and then realising we were at the other block was frustrating, not to mention lugging 3 suitcases up numerous flights of stairs. We are fit and able people but it was tough in that heat & humidity. Had we not met a couple already staying there, we would have taken a lot longer to find our apartment. Better signage outside and within the complex would help. The apartment itself was great and had everything we needed. We loved the large balcony and spent many days soaking up the sun in the comfort of our own space. The apartment is large and airy but does need air con. There were 2 fans that helped but it was very warm at nights. The bathroom was large and having an extra toilet was a bonus but the smell from the drains was really bad at times. The bedroom was large and bed comfy but lacked a full length mirror, or even a mirror at the dressing table. The WiFi was excellent and no issues and having the access to Netflix, Disney etc was good (wee tip - remember and log out of your account before you leave!!) The pools in our block were functional but a little bit tired looking. In fact you could probably say that about the complex, which goes against the modern and well finished apartments. I would assume this is a work in progress but I would say that the complex was clean. The coded gates were a bit of a faff at times and temperamental in taking the code but I understand the need for them. We knew we were a bit away from the main areas of the resort and that was fine as we like to walk but be prepared for a long walk - probably around 20-25 minutes to the main areas. Ok on the way down but the hills on the way back and the stairs kept us fit! There is a taxi rank close by and regular taxis but we didn't use them. There are some pubs/restaurants/cafe's close by but much. Aqualand is minutes away by foot and Siam Park a 20 minute walk. The trade off for the walking distance is the views - we had a brilliant sea view from our balcony and it was nice watching the sun set. If you look the other way, you see the ragged mountains, again stunning to see. I think with a bit of TLC around the complex and better signage, it would make the experience better, plus the wee things in the room. We probably would stay again and if you want the true self catering experience, then the rooms are perfect. However, if you can't easily manage the stairs then I would suggest you request a room on the ground floor.

less

“Potential great holiday ruined by lack of sleep”

The first 10 days were amazing and we were even maybe looking at dates to return next year and hiring the villa again. However we will not return again unless it was absolutely certain that they will no longer hire villas or rooms to GROUPS OF YOUNG PEOPLE. It is even advertised on the website as … more

The first 10 days were amazing and we were even maybe looking at dates to return next year and hiring the villa again. However we will not return again unless it was absolutely certain that they will no longer hire villas or rooms to GROUPS OF YOUNG PEOPLE. It is even advertised on the website as 'A little oasis in Costa Adeje, Tenerife, that offers exclusivity, privacy and tranquillity with its apartments, bungalows and villas. Ideal for families and couples' So imagine my horror on the 10th day when a group of 5 young guys arrived and were put in the room next door. What followed was 3 sleepless nights due to noise and partying which not only kept my wife and I awake but also my children. On the first night there was loud music and when I spoke to the group they did apologise and turn off the music but remained loud keeping us awake till 2am. The next night was identical apart from no music but they were particularly loud outside the room on there balcony area which is right outside my children's room and my children tried to use earphones to block out the noise and get some sleep but this did not work. The last night was the worst and we only got 4 hours sleep as they kept us awake till 1.30am when they went out but on there return at 5.50am they were extremely loud and woke us all up again when they continued there night out on the balcony at 6am in the morning. We complained continually to reception every morning as no one there at night. They said the group would receive a final warning and be thrown out with no refund if they continued. I told them this did not help me or my family who had not been able to sleep for the last 3 nights and was really ruining the holiday as we were all tired. As we had one more night I said I could not have another sleepless night as we were traveling the next day and would not get home till 2.30am so needed to get sleep. The solution was we had to pack everything up and move to another villa to ensure a good nights sleep which was a hassle but the alternative was no sleep. The sound proofing between Villa 407 and room 408 is also non existent it literally was like having the group in the master bedroom as you could hear everything which I have provided feedback needs to be rectified. As I said at the beginning I don't think I would return here as Villa 407 is not exactly a cheap stay and definitely did not think I would be sharing a room with a group of young men who were up all night. It really did ruin our holiday which we have paid a lot of money for and have asked for compensation due to the owners allowing the booking of this room to inappropriate groups but have yet to hear.

less