Description
Facilities: Guests have a choice of 551 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Amenities include a cash machine. Wireless internet access (no extra charge) is provided in public areas. Everyday necessities can be purchased at the supermarket. Additional facilitie… more
Meals: Various dining options are available, including a café and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and à la carte). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include all-inclusive and all-inclusive special.
more
- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Parking
- Security-controlled parking
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Café
- Car rental
- Cash machine at the hotel
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Lazy river pool
- Luggage storage
- Medical service
- Meeting room
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Shared pool
- Sun terrace
- Terrace
- Trouser press
- Wake-up call service
- Water slide
- Children
- Childcare
- Children´s entertainment
- Cot
- Game area
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Kids buffet
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Entrance with ramp
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 5191 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 5191 TripAdvisor reviews
S
simontI1120FI
Felixstowe, United Kingdom
02/03/2026
“Fabulous Time”
Amazing time. The food could cater even the fussy eaters. The Manager Ismail was so helpful and great, treated you like a friend. The Animation Team Julia, Adella, Ellie, Sonic and Sami kept everyone entertained and were fabulous and made you feel so welcome. I loved Taha at the pub, he knew exactl… more
M
MLW7676
Stoke-on-Trent, United Kingdom
02/03/2026
“Serenity, does what it says on the tin!”
Recommend & will return. Beautiful place. Great service, very clean (everywhere) I asked for tomato juice for a bloody Mary, as the drinks are limited, as in not much choice, however, this was sorted the next day. Brilliant. Entertainment everyday if you want to join in. Such a relaxing place for … more
S
sophie b
Leicester, United Kingdom
02/03/2026
“Thank you Adela!”
I just returned from serenity Alma, such an AMAZING experience thank you so much too all the team especially Adela, she is an asset to the hotel, a star employee and just all round amazing person! No request was too big and she was great with both the kids and adults, thank you Adela and serenity A… more
C
Cracca M
Wakefield, United Kingdom
01/03/2026
“Wonderful experience”
We just spent a week here, what a beautiful place with beautiful staff. The food was amazing, plenty of choice. The staff especially Youssef in the main restaurant, who look after us all week with a smile, great service. The aqua park and funfair are very good. The animation team were all amazing, … more
C
Craig G
28/02/2026
“Alma heights holiday”
First holiday in Egypt, and it certainly won’t be the last!! We stayed at serenity Alma heights and it was brilliant. The water park on site was for all ages and was super fun! The animation team did a brilliant job with special mentions to Julia and Sami, cleaner Ali always did a great job cleanin… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 13 reviews
Service: 10
Cleanliness: 10
Room: 9
Facilities: 9
Location: 8
Breakfast: 10
Lunch/Dinner: 9
Quality/Price: 9
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.